Terms and Conditions

PawductShop may be referred to in these Terms variously as “PawductShop”,” we”, “our” or “us”. Each refers to and means Pawduct Box Co., Ltd. You agree your use of PawductShop’s website, creating a subscription or profile with us, and or ordering product(s) from us constitutes your consent to these Terms, without exception. You also agree we may change the conditions, terms or contents of our website or these Terms at any time without providing you with advance notice of such changes. This may include replacing, offering a substitute or terminating our website. We will notify you of your anticipated date of delivery of your order, along with the cost of shipping. If for any reason a shipment is lost or damaged, you need to notify us within 30 days of your purchase. Damaged or defective products may be returned to us. A credit to your account or replacement product will be provided subject to our review of the circumstances of the loss or damage. ALL PRODUCTS ARE PROVIDED “AS IS” AND, TO THE EXTENT ALLOWED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND BY PAWDUCTSHOP, INCLUDING WARRANTY OF MERCHANTABILITY AND OF USE FOR A SPECIFIC PURPOSE. ALL GOODS ARE SUBJECT TO THE MANUFACTURER’S WARRANTY, IF ANY. UNDER NO CIRCUMSTANCES WILL PawductShop, ITS MEMBERS, OFFICERS OR EMPLOYEES BE LIABLE FOR ANY DAMAGES WHETHER DIRECT, PROXIMATE, INDIRECT, HOWEVER REMOTE,SPECIAL, CONSEQUENTIAL OR EXEMPLARY (INCLUDING BUT NOT LIMITED TO LEGAL FEES, LOST PROFITS, LOSS OF USE OR YOUR COST OF REPLACEMENT) AND REGARDLESS OF WHATEVER LEGAL THEORY (IE TORT, CONTRACT ETC.) IS ADVANCED. YOU AGREE THE MAXIMUM EXTENT OF OUR LIABILITY FOR ANY TYPE OF DAMAGES OR CLAIMS, ARISING FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY, SHALL BE, AS DESCRIBED ABOVE, REPLACEMENT OF YOUR PRODUCTS ORDERED FROM PawductShop OR A CREDIT TO YOUR ACCOUNT. PAWDUCTSHOP IS NOT RESPONSIBLE FOR YOUR USE OF THE PRODUCTS ORDERED, INCLUDING ANY ALLERGIC REACTION. You assume all responsibility and risk with respect to your use of this Site. The Site and all content and merchandise available through this site are provided on an “as is” and “as available” basis without warranty of any kind. Specifically, PawductShop does not warrant that the information on this site is accurate or reliable or that the functions contained on this site will be uninterrupted or error-free. Furthermore, PawductShop does not warrant that this site is free of viruses or other harmful components. Our responsibility is limited to repair, replacement, or refund. PAWDUCTSHOP DOES PROVIDE SUBSCRIPTION PRODUCTS THAT CATER TO DOGS WITH CERTAIN CANINE ALLERGIES. HOWEVER, PAWDUCTSHOP DOES NOT REPRESENT OR WARRANT THAT THE NUTRITION, INGREDIENT, ALLERGEN, AND OTHER PRODUCT INFORMATION ON OUR SITE IS ACCURATE OR COMPLETE SINCE THIS INFORMATION IS PROVIDED BY THE PRODUCT MANUFACTURERS OR SUPPLIERS AND ON OCCASION MANUFACTURERS MAY MODIFY THEIR PRODUCTS AND UPDATE THEIR LABELS. FURTHMORE, PAWDUCTSHOP DOES NOT REPRESENT OR WARRANT THAT PRODUCTS SHIPPED TO CUSTOMERS WILL ALWAYS BE FREE OF SUCH ALLERGEN-INDUCING INGREDIENTS. WE RECOMMEND THAT YOU DO NOT RELY SOLELY ON THE INFORMATION PRESENTED ON OUR SITE AND/OR THE INCLUSION OF SUCH PRODUCTS IN YOUR ORDER AND THAT YOU CONSULT THE PRODUCTS’ LABEL OR CONTACT THE MANUFACTURER DIRECTLY IF YOU HAVE A SPECIFIC DIETARY OR ALLERGIC CONCERN OR QUESTION ABOUT A PRODUCT. You agree to indemnify, hold harmless, and defend PawductShop and affiliates from any and all claims, liabilities, damages, costs and expenses of defense, including attorneys’ fees, in any way arising from or related to your use of the Site, your violation of these Terms or the Privacy Policy, content posted to the Site by you, or your violation of any law or the rights of a third party. PawductShop does not directly process your credit card payments. Instead we use a third party processor. By providing your credit card or other financial information to us, you agree to PawductShop employing the processor and submitting your information to it. Your financial information is subject to the Terms and Conditions of the processor, which can be found at: https://www.omise.co/terms You further agree we are not responsible for the use or misuse of any information provided by you which comes into the possession of the servicer. In the event you allow your credit card to expire, without notifying us that a replacement/successor card with a new expiration date has been issued, you agree that we may continue to charge the card you have provided to us until we are notified by you or the credit card issuer that the card is no longer valid.


Returns and Exchanges

If a product you receive is defective, you may return it and we will send you a new item or credit your account for the value of that item. To request a refund, please contact us at [email protected] Refunds are at the sole discretion of PawductShop


100% Satisfaction Guarantee

We guarantee every item in the box because we work so hard to source items that we feel confident you will love. If for any reason you receive an item that does not live up to your standards we will make it right. PawductShop reserves the right to either replace the item with another of equal or great value, refund you the value of the item, or credit your account the value of the item applicable to future orders. The value of the item is dictated by MSRP. We unfortunately are not able to offer a full refund on a box if you are unhappy with selected items. If PawductShop at any time feels as though we are unable to deliver a satisfactory experience for a customer we reserve the right to terminate the subscription and all future orders.


Governing Law

These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Thailand.


Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or our Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.