If a product you receive is defective, you may return it and we will send you a new item or credit your account for the value of that item. To request a refund, please contact us at [email protected] Refunds are at the sole discretion of PawductShop
We guarantee every item in the box because we work so hard to source items that we feel confident you will love. If for any reason you receive an item that does not live up to your standards we will make it right. PawductShop reserves the right to either replace the item with another of equal or great value, refund you the value of the item, or credit your account the value of the item applicable to future orders. The value of the item is dictated by MSRP. We unfortunately are not able to offer a full refund on a box if you are unhappy with selected items. If PawductShop at any time feels as though we are unable to deliver a satisfactory experience for a customer we reserve the right to terminate the subscription and all future orders.